Privacy Policy

At Aurellix Pay ("we", "our", "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment platform and related services.

1. Information We Collect

1.1 Personal Information

• Identity information: name, date of birth, nationality, government-issued ID numbers
• Contact information: email address, phone number, mailing address
• Financial information: bank account details, payment card information, transaction history
• Business information: company registration details, business licenses, beneficial ownership information

1.2 Technical Information

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: pages visited, features used, transaction timestamps, API call logs
• Cookies and similar tracking technologies

2. How We Use Your Information

• Processing and settling payment transactions
• Identity verification and anti-money laundering (AML) compliance
• Risk assessment and fraud prevention
• Providing customer support and resolving disputes
• Improving our services and developing new features
• Complying with legal and regulatory obligations
• Sending service-related notifications and updates

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Payment processors, banking partners, and technology vendors essential to our operations
• Regulatory Authorities: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

4. Data Security

We implement industry-standard security measures including encryption, access controls, network segmentation, and regular security audits to protect your information against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations. Transaction records are typically retained for a minimum of 7 years in accordance with financial regulatory requirements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Object to or restrict certain processing activities
• Data portability
• Withdraw consent at any time

7. International Data Transfers

As a global payment platform, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

8. Cookies and Tracking

We use essential cookies for platform functionality and analytics cookies to improve our services. You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: privacy@aurellix.com
• Telegram: @cs_aurellixpay